Return Policy
Crosley Return policy
This return policy only applies to the orders made at www.crosleyradio.eu. If you bought your Crosley record player at an (online) retailer, please contact them first.
UNWANTED RETURNS
We hope you are satisfied with your product. Should you wish to return your order, you can do so within 30 days from the date of purchase. Items and their packaging must be returned in their original, resalable condition. Once we have received your return, the item and packaging will be assessed and, if they are in resalable condition, we will refund the purchase amount within 30 days via the original payment method. If the items are not in their original, resalable condition, we will deduct a discretionary percentage of the costs to account for the deterioration in product quality and refund a proportional part of the price you paid. Please ensure that you pack your item in the original shipping box and packaging, or in an alternative shipping box and packaging offering equivalent protection, so that the item arrives undamaged. Do not return the item in the original product packaging alone. All accessories must be present, for example:
- Manual
- Power adapter
- Cables
- 45" adapter
- Slipmat
Please send an email to service@crosleyradio.eu. We can send you a DHL, GLS, or FedEx label. Returning non-defective products is at your own expense. The cost of the shipping label will be deducted from your refund. Unwanted or incorrectly ordered accessories cannot be returned (belt, needle, adapter). If the accessory you received is defective, please follow the steps for a defective return.
RETURNS: DEFECTS OR WRONG PRODUCT RECEIVED
Crosley products are subject to a 30-day return period and a 2-year warranty, calculated from the date of purchase. If a Crosley product is defective or damaged within 30 days of the purchase date, we will offer a refund or a replacement item. Please send an email to service@crosleyradio.eu. If you believe you have received a defective product, our service team will verify whether the defect is valid and will contact you within 2–3 business days. Our service team may request a video or photo of the defect, and the return request can only be approved if this is provided.
If a Crosley product becomes defective or damaged between 31 days and 2 years after the purchase date, we will offer a repair. The product is not covered by the warranty if the fault or defect was caused by the customer or shows signs of wear and tear. Please send an email to service@crosleyradio.eu. If you believe the defect is due to a manufacturing fault, our service team will verify whether the warranty claim is valid and will contact you within 2–3 business days.
A defective needle or adapter is not considered a manufacturing fault but a usage defect, and is therefore not covered by our warranty. However, if the adapter or needle becomes defective under normal use within 30 days, it is still covered by the warranty. This must be reported to our service team within those 30 days, otherwise the warranty will be void.
BUSINESS DETAILS
SF Distributions BV
Winthontlaan 30A
3526 KV Utrecht
+31-306622470
service@crosleyradio.eu
Opening Hours
Monday - Friday: 09.00 - 17.00
Friday - Sunday: Closed
Business Registration Number: 60992492
VAT: NL854154486B01
Frequently Asked Questions
General Questions
What should I look for when buying a Crosley turntable?
If you want to buy a Crosley Record Player, it's useful to pay attention to two things. 1) The price/quality ratio and the specifications that matter most to you. For example, do you want a turntable with 2 external speakers for the best possible sound quality, or do you have limited space and prefer a built-in speaker? And is Bluetooth important to you, so you can also use the turntable as a speaker? You can use our comparison table to see how the specifications differ from one another.
Can I connect a Crosley record player to external speakers?
You can connect Crosley turntables to external speakers in several ways. If the turntable has a Bluetooth-out function, a wireless connection can be made with an external Bluetooth speaker. Otherwise, the turntable can always be connected to an external speaker with an RCA cable. Unfortunately, Crosley turntables cannot be connected to a Wi-Fi network, so it's not possible to listen on multiple Sonos speakers.
Which record player is best for beginners?
If you're looking for your first turntable, ease of use is often desirable. With built-in speakers and an amplifier, all you need to do is plug the turntable into an outlet. You can also consider your budget: our Voyager and Cruiser turntables are entry-level models at a competitive price. If you have a bit more budget to spend, the Stave is a great option: it still offers the convenience of a built-in speaker, but with a much more powerful speaker and a high-quality needle. All our record players with external speakers are also plug and play.
Are Crosley record players suitable for daily use?
Yes! You can use Crosley record players every day, whether you're spinning records or using the record player as a speaker to stream your music. It's important to keep the needle and the record free of dust, which you can do with a cleaning kit. It's also a good idea to replace the needle from time to time.
Is the sound quality good on a suitcase turntable?
The sound from our entry-level models is fairly basic, but you can always boost it further by connecting an external speaker, wired or wirelessly.
If you're looking for a turntable with a built-in speaker that delivers premium sound, the Stave is a great choice. Its turntable platform floats above the speaker, allowing the speaker to be much more powerful than other built-in speakers, without the needle skipping from heavy bass vibrations.
If you'd prefer a sturdy, all-in-one turntable rather than one with a floating platform, paired with high-quality speakers, your best bet is our collection of turntables with external speakers.
How does a Crosley record player work?
All our record players are very easy to use. All you need to do is plug it into an outlet. For record players with external speakers, you'll need to connect the external speakers to the record player using the included cable. If you want to play a record, select the 'phono' option; if you want to stream from your phone, select 'bluetooth'. This is generally how a Crosley record player works, each model of course comes with its own manual, which can also be downloaded here on the website
How does the Bluetooth on a Crosley record player work?
We have 2 types of Bluetooth on our record players. (Note: not every record player has both Bluetooth options: check the specifications carefully.) Bluetooth-in means you can connect your smartphone via Bluetooth, so you can use the record player's speakers for your digital music. Bluetooth-out means you can connect the record player to an external Bluetooth speaker, for even richer sound.
What is a question customers frequently have?
Use this text to answer common question or provide organized content about product features or details.
What is a question customers frequently have?
Use this text to answer common question or provide organized content about product features or details.
What is a question customers frequently have?
Use this text to answer common question or provide organized content about product features or details.
What is a question customers frequently have?
Use this text to answer common question or provide organized content about product features or details.