FREQUENTLY ASKED QUESTIONS

 

  • WHY WILL MY TONE ARM NOT RETURN?

The turntable is not automatic. The record will stop at the end, but the tone arm will not return. The tone arm is a click-style: It is a manual turntable and will only return manually.

  • WHY DOES THE RECORD START IN THE WRONG SPOT?

Make sure you have the correct size of 7, 10, or 12 selected for your speed.

  • THE RECORD IS PLAYING, BUT I GET NO SOUND.

Make sure to remove the white protective needle cover from the end of the tone arm. Make sure the plastic needle was not removed when the protective cover was taken off. Adjust the volume to a higher level.

  • IF MY TURNTABLE IS NOT TURNING, HOW DO I GET IT TO TURN?

Make sure the power is turned on and the unit's function selection is set on PHONO.  Lift the tone arm and carry it over to the beginning of the record. If it is not spinning, try unplugging the power from the wall and letting the system sit for 15-20 minutes. If the turntable is still not spinning, please check to see that the belt is still attached. Watch the video on our website at http://crosleyradio.com/support on how to replace the turntable belt. If the turntable is still not spinning, contact one of our Crosley Radio distributors.

  • WHY DOES THE NEEDLE SLIDE ACROSS THE RECORD?

Make sure to remove the white protective needle cover from the end of the tone arm. Make sure the red or white plastic needle was not removed when the protective cover was taken off.

  • WHY DOES THE TURNTABLE TURN TOO SLOW OR TOO FAST?

Make sure you have the correct speed selected for the record you are playing. If this doesn't resolve the issue, you will need to return the unit to the retailer of purchase.

  • IT SOUNDS LIKE ONLY ONE SPEAKER IS WORKING. HOW DO I MAKE THEM BOTH WORK?

Check your country at the contactpage and reach our to the distributor so they can help you out.

  • THE TONE ARM SEEMS STUCK, HOW DO I GET IT TO MOVE?

Try resetting the tone arm by spinning the platter 20-30 times clockwise. If this does not free up the tone arm, ask for assistance from one of our distributors.

  • WHAT IS THE DIFFERENCE BETWEEN A 78 RPM AND A 33 1/3 RPM RECORD?

The 78 record turns at a faster speed than the 33 1/3 record. RPM = Rotates Per Minute

  • HOW DO I RECEIVE A PRODUCT MANUAL IF IT WAS NOT IN THE BOX?

Manuals are available for download at www.crosleyradio.eu.

  • WHY IS THE RUBBERBAND STUCK OR STICKING OUT UNDER THE TURNTABLE?

Try reinstalling the turntable drive belt. If this doesn't work, please contact your distributor.

  • HOW DO I RECEIVE A 45 ADAPTER IF IT WASN'T IN THE BOX?

please contact your distributor.

  • DO ALL CROSLEY TURNTABLES PAY 7, 10 AND 12 INCH RECORDS?

Yes, all Crosley turntables play all 3 speeds - 7, 10 & 12 inch records.

  • DO ALL TURNTABLES COME WITH HEADPHONE JACKS/OR EXTERIOR SPEAKER OUTLETS?

No, the features vary by model. Please refer to the website at www.crosleyradio.com or the product manual to gain additional information on specifications.

  • IF A PART BREAKS, CAN IT BE REASONABLY REPLACED AFTER THE WARRANTY EXPIRES?

Yes. Please contact on of the distributors for assistance on replacement parts.

  • WHERE ARE CROSLEY RADIO PRODUCTS MANUFACTURED?

Crosley Radio products are manufactured in China.

 

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