Guarantee & Returns

This return policy only applies to the orders made at www.crosleyradio.eu. If you bought your Crosley record player at an (online) retailer, please contact them first.

DEFECTS AND WARRANTY

  • Crosley products have a warranty of 2 years counting from the day of purchase
  • If the Crosley product is defective or harmed before 30 days after the purchase date, we offer a refund or a new item. Please send an email to service@crosleyradio.eu if you believe you have received a defective product. Our service team will check if the defect is justified and will response to you within 2-3 working days. 
  • When the Crosley product is defective or harmed between 31 days and 2 years after the purchase date, we offer a repair. The product is not covered by warranty if the error or defect has been caused by the customer or has signs of wear.

    Please send an email to service@crosleyradio.eu if you believe the defect is caused by a factory error. Our service team will check if the warranty claim is justified and come back to you within 2-3 working days.

 

RETURNS

  • if the product does not meet your expectations, you can return your purchase within 30 days, started from the day of purchase. We only accept the return when the product and package are unharmed and not used. All accessories must be included, for example:
    • Manual
    • Power adapter
    • Cables
    • 45” Adapter
    • Slipmat
  • Please send an email to service@crosleyradio.eu
  • Our service team will evaluate your return request and send you a confirmation with a RMA number.
  • Pack the product very well and write the RMA number on the package. Send the product at your own expense to:
    SF Distributions BV
    attn. Returns
    Molensteijn 1-2
    3454 PT De Meern
    The Netherlands  
  • When we receive the product in a perfect condition, we will send you a refund within 14 days.

BUSINESS DETAILS

SF Distributions
Winthontlaan 30A 
3526 KV Utrecht
+31-306622470
service@crosleyradio.eu

Opening Hours
Monday - Friday: 08.30 - 17.30
Friday - Sunday: Closed

Business Registration Number: 60992492
VAT:  NL854154486B01