FAQ
Frequent Asked Questions
WHY WILL MY TONE ARM NOT RETURN?
The turntable is not automatic. The record will stop at the end, but the tone arm will not return. The tone arm is a click-style: It is a manual turntable and will only return manually.
THE RECORD IS PLAYING, BUT I GET NO SOUND.
Make sure to remove the white protective needle cover from the end of the tone arm. Make sure the plastic needle was not removed when the protective cover was taken off. Adjust the volume to a higher level.
IF MY TURNTABLE IS NOT TURNING, HOW DO I GET IT TO TURN?
Make sure the power is turned ON and the unit's function selection is set on PHONO. Make sure the right speed is selected by turning the switch to either ‘33 ⅓ or ‘45 or 78’.
Lift the tone arm and carry it over to the beginning of the record. If it is not spinning, try unplugging the power from the wall and letting the system sit for 15-20 minutes. If the turntable is still not spinning, please check to see that the belt is still attached. Watch the video on our website at http://crosleyradio.eu/support on how to replace the turntable belt. If the turntable is still not spinning, ask assistance from our support team.
WHY DOES THE NEEDLE SLIDE ACROSS THE RECORD?
Make sure to remove the white protective needle cover from the end of the tone arm. Make sure the red or white plastic needle was not removed when the protective cover was taken off.
WHY DOES THE TURNTABLE TURN TOO SLOW OR TOO FAST?
Make sure you have the correct speed selected for the record you are playing. If this does not free up the tone arm, you can use the Pitch Control knob to adjust speed so that it gets the right tempo.
WHAT IS THE DIFFERENCE BETWEEN A 78 RPM AND A 33 1/3 RPM RECORD?
The 78 record turns at a faster speed than the 33 1/3 record. RPM = Rotates Per Minute
DO ALL CROSLEY TURNTABLES PAY 7, 10 AND 12 INCH RECORDS?
Yes, all Crosley turntables play all 3 speeds - 7, 10 & 12 inch records.
IF A PART BREAKS, CAN IT BE REASONABLY REPLACED AFTER THE WARRANTY EXPIRES?
Yes. Some parts, like needles, adapters and belts can be purchased at www.crosleyradio.eu/spare-parts. If you need some other specific part, please ask for assistance from our support team service@crosleyradio.eu.
WHEN DO I NEED TO REPLACE MY RECORD PLAYERS NEEDLE?
Needles can last up to a 1000 hours depending on the condition of the records. We recommend cleaning your needle by using compressed air or a stylus brush to remove dust and debris as needed.
Replacement needles can be purchased at www.crosleyradio.eu/spare-parts Instructions on how to properly install needles are available at www.crosleyradio.eu/support under the heading ‘Need a Visual?’
THE PLATTER IS A BIT WOBBLY, SWAY OR HAS SPEED RELATED ISSUES. WHAT IS CAN I DO?
These issues are generally caused by a worn or old belt. Replacement belts can be purchased at www.crosleyradio.eu/spare-parts. Instructions on how to properly install belts are available on our website at www.crosleyradio.eu/support under the heading ‘Need a Visual?’
NOTE: Needles and Belts are consumable items that will need to be replaced as part of the regular care and maintenance of the product.
I HEAR STATIC OR HISSING IN THE PLAYBACK OF THE CASSETTE. WHAT IS WRONG?
This is generally causes of a dirty tape deck. We recommend cleaning tape deck assembly at least once every 20 hours of use.
HOW CAN I BEST STORE MY VINYL?
Store in a cool and dry location.
Crosley offers a product line of various cleaning accessories. Please visit our website at www.crosleyradio.com/accessories/ for more information.
HOW DO I RECEIVE A 45 ADAPTER IF IT WASN'T IN THE BOX?
Please ask for assistance from our support team service@crosleyradio.eu.
I LOST THE CD THAT I CAN USE TO DIGITALIZE MY RECORDS. WHAT CAN I DO?
You can download the software at www.audacity.org. A more extensive explanation on how to use the software and digitalize your vinyl, you can go HERE.
WHERE ARE CROSLEY RADIO PRODUCTS MANUFACTURED?
Crosley Radio products are manufactured in China.
BUSINESS DETAILS
SF Distributions
Winthontlaan 30A
3526 KV Utrecht
+31-306622470
service@crosleyradio.eu
Opening Hours
Monday - Friday: 08.30 - 17.30
Friday - Sunday: Closed
Frequently Asked Questions
General Questions
What should I look for when buying a Crosley turntable?
If you want to buy a Crosley Record Player, it's useful to pay attention to two things. 1) The price/quality ratio and the specifications that matter most to you. For example, do you want a turntable with 2 external speakers for the best possible sound quality, or do you have limited space and prefer a built-in speaker? And is Bluetooth important to you, so you can also use the turntable as a speaker? You can use our comparison table to see how the specifications differ from one another.
Can I connect a Crosley record player to external speakers?
You can connect Crosley turntables to external speakers in several ways. If the turntable has a Bluetooth-out function, a wireless connection can be made with an external Bluetooth speaker. Otherwise, the turntable can always be connected to an external speaker with an RCA cable. Unfortunately, Crosley turntables cannot be connected to a Wi-Fi network, so it's not possible to listen on multiple Sonos speakers.
Which record player is best for beginners?
If you're looking for your first turntable, ease of use is often desirable. With built-in speakers and an amplifier, all you need to do is plug the turntable into an outlet. You can also consider your budget: our Voyager and Cruiser turntables are entry-level models at a competitive price. If you have a bit more budget to spend, the Stave is a great option: it still offers the convenience of a built-in speaker, but with a much more powerful speaker and a high-quality needle. All our record players with external speakers are also plug and play.
Are Crosley record players suitable for daily use?
Yes! You can use Crosley record players every day, whether you're spinning records or using the record player as a speaker to stream your music. It's important to keep the needle and the record free of dust, which you can do with a cleaning kit. It's also a good idea to replace the needle from time to time.
Is the sound quality good on a suitcase turntable?
The sound from our entry-level models is fairly basic, but you can always boost it further by connecting an external speaker, wired or wirelessly.
If you're looking for a turntable with a built-in speaker that delivers premium sound, the Stave is a great choice. Its turntable platform floats above the speaker, allowing the speaker to be much more powerful than other built-in speakers, without the needle skipping from heavy bass vibrations.
If you'd prefer a sturdy, all-in-one turntable rather than one with a floating platform, paired with high-quality speakers, your best bet is our collection of turntables with external speakers.
How does a Crosley record player work?
All our record players are very easy to use. All you need to do is plug it into an outlet. For record players with external speakers, you'll need to connect the external speakers to the record player using the included cable. If you want to play a record, select the 'phono' option; if you want to stream from your phone, select 'bluetooth'. This is generally how a Crosley record player works, each model of course comes with its own manual, which can also be downloaded here on the website
How does the Bluetooth on a Crosley record player work?
We have 2 types of Bluetooth on our record players. (Note: not every record player has both Bluetooth options: check the specifications carefully.) Bluetooth-in means you can connect your smartphone via Bluetooth, so you can use the record player's speakers for your digital music. Bluetooth-out means you can connect the record player to an external Bluetooth speaker, for even richer sound.
What is a question customers frequently have?
Use this text to answer common question or provide organized content about product features or details.
What is a question customers frequently have?
Use this text to answer common question or provide organized content about product features or details.
What is a question customers frequently have?
Use this text to answer common question or provide organized content about product features or details.
What is a question customers frequently have?
Use this text to answer common question or provide organized content about product features or details.