General Terms and Conditions
General Terms and Conditions
These are our general terms and conditions. Together with the references contained herein, these terms and conditions apply to any agreement that we, Crosley Radio Europe (registered with the Dutch Chamber of Commerce – Kamer van Koophandel – under number 60992492), enter into with you. Should you have any questions, please do not hesitate to contact us via service@crosleyradio.eu or via regular mail: Crosley Radio Europe Winthontlaan 30A, 3526 KV Utrecht The Netherlands. You can also reach us by phone: +31(0)306622470. You can find us on Facebook and Instagram under: @crosleyradioeurope. We reserve the right to amend these Terms from time to time. By entering into an agreement with us, you agree that the most recent version of our terms and conditions will always apply.
Article 1 - Products
We sell products for storing, displaying and playing records.
Article 2 - Payments
The (total) price of our Products are indicated in our webshop. You pay through our online payment service; Shopify is the payment service provider.
We will bear the shipping costs.
Article 3 - Delivery
We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. GLS, DHL, PostNL is our fulfilment partner and handles distribution of our products. When your product is dispatched, we will give you a track & trace code, which gives you the opportunity to trace your product. We undertake to deliver products within 1 - 6 days. If a delivery is delayed, we will notify you via e-mail. We guarantee that a delivery will always be made within 30 days of our order confirmation. If we do not meet that guarantee, you have the option to (a) request an immediate refund of the purchase price for the product(s), or (b) request that we send a product that replaces the initial product.
Article 4 - Returns
You can always return a product, provided you do so within 30 days of receipt (the "withdrawal Period") . To return products, you can fill out the return-form, or send an email to service@crosleyradio.eu. Upon confirmation by us, you must send the product back within 30 days. We will fully refund the purchase price within 7 days after having received your returned product.
The refund will also contain a reimbursement for shipping costs.
During the Withdrawal Period, you shall exercise due care in handling the product and its packaging. You will only remove packaging and use the product to the extent that this is necessary to establish whether or not you want to keep the product.
Article 5 - Warranty
We provide a warranty period of 2 years on All products. If the products become damaged through normal use, you are entitled to a replacement product. You have to send us the defective product - if reasonably possible - in the original packaging. The shipping costs shall be borne by you.
Article 6 - Liability
We are not liable for any damages that may be caused as a result of you using the product. However, we are liable for damages that result from our willful misconduct or gross negligence. In any case, our liability will never exceed the purchase price of the product that caused the damage.
Article 7 - Intellectual property
All intellectual property (including: copyrights, wordmarks and trademarks) in relation to our text, photo’s, video’s or any other materials, are owned by us (or are used by us with permission of the owners). You shall refrain from committing any acts that may infringe these rights.
Article 8 - Complaints
If you have a complaint, we would like to hear it. Please file your complaint as soon as possible by sending a detailed description to service@crosleyradio.eu. We will process your complaint as soon as possible, but in any event within 2 working days. Should it take longer to handle your complaint, you will receive a notification within 1 working days to confirm that we have received your complaint, together with an indication of when we expect to respond. If we cannot settle a complaint amongst us, your complaint will be dealt with in accordance with the dispute section below.
Article 9 - Disputes
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Dutch law applies to these Terms. Subject to mandatory legal provisions providing otherwise, any conflicts that may ensue from these Terms, will be submitted to the jurisdiction of the Dutch Courts, in the district Amsterdam.
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As a consumer you can also use the ODR-platform (Online Dispute Resolution). This platform offers a simple, efficient, fast and low-cost out-of-court solution to disputes arising from online transactions. For more information see: http://ec.europa.eu/odr
BUSINESS DETAILS
SF Distributions
Winthontlaan 30A
3526 KV Utrecht
+31-306622470
service@crosleyradio.eu
Opening Hours
Monday - Friday: 08.30 - 17.30
Friday - Sunday: Closed
Business Registration Number: 60992492
VAT: NL854154486B01
Frequently Asked Questions
General Questions
What should I look for when buying a Crosley turntable?
If you want to buy a Crosley Record Player, it's useful to pay attention to two things. 1) The price/quality ratio and the specifications that matter most to you. For example, do you want a turntable with 2 external speakers for the best possible sound quality, or do you have limited space and prefer a built-in speaker? And is Bluetooth important to you, so you can also use the turntable as a speaker? You can use our comparison table to see how the specifications differ from one another.
Can I connect a Crosley record player to external speakers?
You can connect Crosley turntables to external speakers in several ways. If the turntable has a Bluetooth-out function, a wireless connection can be made with an external Bluetooth speaker. Otherwise, the turntable can always be connected to an external speaker with an RCA cable. Unfortunately, Crosley turntables cannot be connected to a Wi-Fi network, so it's not possible to listen on multiple Sonos speakers.
Which record player is best for beginners?
If you're looking for your first turntable, ease of use is often desirable. With built-in speakers and an amplifier, all you need to do is plug the turntable into an outlet. You can also consider your budget: our Voyager and Cruiser turntables are entry-level models at a competitive price. If you have a bit more budget to spend, the Stave is a great option: it still offers the convenience of a built-in speaker, but with a much more powerful speaker and a high-quality needle. All our record players with external speakers are also plug and play.
Are Crosley record players suitable for daily use?
Yes! You can use Crosley record players every day, whether you're spinning records or using the record player as a speaker to stream your music. It's important to keep the needle and the record free of dust, which you can do with a cleaning kit. It's also a good idea to replace the needle from time to time.
Is the sound quality good on a suitcase turntable?
The sound from our entry-level models is fairly basic, but you can always boost it further by connecting an external speaker, wired or wirelessly.
If you're looking for a turntable with a built-in speaker that delivers premium sound, the Stave is a great choice. Its turntable platform floats above the speaker, allowing the speaker to be much more powerful than other built-in speakers, without the needle skipping from heavy bass vibrations.
If you'd prefer a sturdy, all-in-one turntable rather than one with a floating platform, paired with high-quality speakers, your best bet is our collection of turntables with external speakers.
How does a Crosley record player work?
All our record players are very easy to use. All you need to do is plug it into an outlet. For record players with external speakers, you'll need to connect the external speakers to the record player using the included cable. If you want to play a record, select the 'phono' option; if you want to stream from your phone, select 'bluetooth'. This is generally how a Crosley record player works, each model of course comes with its own manual, which can also be downloaded here on the website
How does the Bluetooth on a Crosley record player work?
We have 2 types of Bluetooth on our record players. (Note: not every record player has both Bluetooth options: check the specifications carefully.) Bluetooth-in means you can connect your smartphone via Bluetooth, so you can use the record player's speakers for your digital music. Bluetooth-out means you can connect the record player to an external Bluetooth speaker, for even richer sound.
What is a question customers frequently have?
Use this text to answer common question or provide organized content about product features or details.
What is a question customers frequently have?
Use this text to answer common question or provide organized content about product features or details.
What is a question customers frequently have?
Use this text to answer common question or provide organized content about product features or details.
What is a question customers frequently have?
Use this text to answer common question or provide organized content about product features or details.